When will my pending Cashback become confirmed?

Your Cashback changes status from "Pending" to "Confirmed" once our partner store has validated your transaction as "Confirmed". The time taken to confirm will depend on the partner store's Claim Time (You may view it in each partner store's terms and conditions page).

Each merchant has a different redeemable period, to make sure you can learn more terms and conditions before making a purchase.

If you have any questions or concerns about using ShopBack, you can contact the ShopBack Help service through friendly live chat agents LiveChat! or through e-mail at  ShopBack Help, every Monday - Friday from 8:30 am - 6:30 pm (except public holidays). Hope you enjoy shopping with us!


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