When can I file a Missing Cashback request?

As Cashback usually takes up to 48 hours (and up to 7 days for certain stores) to be processed and reflected in your account, you will only be able to submit a request when that time period has lapsed.

Do note that the time frame mentioned above starts from your purchase date!

If you require any further information, you can contact the ShopBack Help Center through friendly live chat agents LiveChat! or through e-mail at  ShopBack Help, every Monday - Friday from 8:30 am - 6:30 pm (except public holidays). 

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