Why is my Bonus Cashback still pending?

The bonus will be approved when you have successfully all of the conditions. When the conditions are fulfilled there will be a green checkmark below. Then the bonus will be approved within 5 working days. You can refer to an example of the criteria as per the screenshot below:


If the bonus successfully all of the conditions but not approved within 5 working days you can contact the ShopBack Help service through friendly live chat agents LiveChat! or through e-mail at  ShopBack Help, every Monday - Friday from 8:30 am - 6:30 pm (except public holidays).

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