If you did not receive the OTP upon sign up, not to worry! At times, missing OTPs are due to areas with poor reception, a mobile device issue, or network traffic congestion.

Here are some troubleshooting suggestions:
1) Move to an open area with strong reception
2) Request again within 10-15 minutes

If you still have not received your OTP for sign up, you can contact the ShopBack Help Center through friendly live chat agents LiveChat! or through e-mail at  ShopBack Help, every Monday - Friday from 8:30 am - 6:30 pm (except public holidays).