Cashback will be invalidated for any return, exchanges and cancellation of order. Cashback is only awarded for successful and completed purchases. To avoid losing Cashback for item exchanges, it is recommended that you cancel your order and make a new transaction, subject to the cancellation policies of each store.
For further clarification, do reach out to our friendly live chat agents LiveChat! or through e-mail at ShopBack Help, every Monday - Friday from 8:30 am - 6:30 pm (except public holidays). Hope you enjoy shopping with us!