What can I do to ensure I receive Cashback?

To ensure your you receive your Cashback, here are some tips:

1) Always start your shopping journey from ShopBack. Click through ShopBack and redirect to the store platform for every purchase you want to make.

2) Do not open other web pages/links (including search sites, social media, store sites, promotional/discount sites) or web browsers after clicking through ShopBack.

3) Do not click on other advertisement banners or link on the store’s webpage when shopping.

4) Disable your Ad Block software. Adblockers will affect the Cashback tracking.

5) Make sure that ShopBack's app and the Partner's store app is updated to the latest version for app purchases.

6) Use Incognito/Private Browsing window to shop.

7) Always ensure you adhere to our Partner Store's terms and conditions for Cashback before making purchase. 

If you have any questions or concerns about using ShopBack, you can contact the ShopBack Help service through friendly live chat agents LiveChat! or through e-mail at  ShopBack Help, every Monday - Friday from 8:30 am - 6:30 pm (except public holidays). Hope you enjoy shopping with us!

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