Identity document not recognisable

Ensure that: 

• You’re using the same approved identity document which you used at the start of the registration process.
• Your document is in good condition and not damaged (e.g. crumpled or stained).
• Your document’s photos should be of good quality and not be affected by any strong light reflection.
• Your document should be completely visible and not covered by anything.

Selfie can't be seen

Kindly ensure that your face is fully visible & the photo taken is in a well lit environment

Wrong side of identity document

Please take a photo of your front view identity document first. Once that is done, you may then move on to take a photo of the back view of your identity document